The RITEDESK Systems Field Service Gateway supports automated processes for managing field service operations. In cases where the Original Equipment Manufacturers (OEM) use third party service providers for better, wider, and faster field service coverage, Field Service Gateway provides portals that administrators and technicians of third party organizations can use.
Field Service provides specialized functionality for scheduling and dispatching tasks to field technicians, and monitoring the progress and status of those tasks through to completion. The application has a full range of debrief capabilities to support call closure and reporting time, parts, and expenses associated with the execution of the task. The application also includes street level routing capabilities through Oracle Advanced Scheduler when used in conjunction with spatial data. Oracle Spares Management provides logistics and inventory planning features. A Preventative Maintenance module is included for planned work.
Improve Customer Satisfaction, Increase Field Service Technician Utilization and Boost Enterprise Service Efficiency with Proven, Cross-Platform Field Service Gateway Software.
Core Processes Covered
- Service Request to resolution
- Dispatch to Debrief
Your customers have higher expectations. Help your field service technicians exceed them. Field service organizations that empower their service technicians with real time customer, asset, inventory, warranty and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly, and at a higher first time response success rate.
- Accelerate Service to Cash Cycle
- Efficiently Take and Dispatch Service Calls
- Proactively Monitor Service Performance
- Seamlessly Communicate with Mobile Service Technicians
- Automate Repetitive Tasks
- Provide Faster Response
- Improve Service Levels