Managed Services

Managed Service Providers

Deliver More Agility and Differentiated Value with an Extensible Platform. Managed Services & Outsourcing: On-Demand, Around-the-Clock and Frustration Free

Summary

The IT service model is at the heart of the business for managed service providers (MSPs). While client requirements have changed dramatically, many MSPs still operate on legacy, fragmented systems that were not designed to enable today’s service model.

Ritedesk System changes that, providing a robust suite of IT applications and a custom application development platform built on a single, flexible cloud architecture. With MSPNow, MSPs can improve efficiencies across all IT operations, drive deeper integration with business processes and systems, bring differentiated value to their customers, and eliminate costs associated with redundant service systems and infrastructure investments.

Benefits

  • Drive higher margins with a cloud-based solution that delivers cost predictability, reduced internal investment in infrastructure and hassle-free upgrades
  • Maintain data integrity and security by separating and managing client-specific domains on a single system with multi-tenant configuration options
  • Reduce concept-to-production time for new applications and functionality by leveraging the highly-configurable and extensible ServiceNow platform
  • Easily address client-specific service level agreements (SLAs), reporting, and other process requirements with transparent and simplified data management and access
  • Reduce overhead costs by implementing lights out, zero-touch automation to replace manual, redundant tasks
  • Improve service quality with an intuitive, approachable and consumer-like service experience for all clients
  • Significantly reduce the time and complexity of on-boarding new clients

 

Related Products and Solutions

IT Service Automation : Transform IT by automating and managing IT services across the global enterprise

IT Operations Management  : Dis intermediate service processes with lights-out, zero-touch automation

IT Governance  : Simplify IT governance, risk and compliance by automating data collection and evidence gathering

IT Business Management : Access complete visibility into service costs and budget forecasting, projects, resources and service levels

Service Integration and Management :Optimize external service provider relationships and increase accountability

Application Development : Manage the complete development lifecycle, expose issues quickly and create new applications faster

Enterprise Service Management :Rapidly evolve the IT service model to automate and manage service relationships inside and outside the enterprise

Enterprise Shared Services : Gain economies of scale by consolidating legacy service systems to a single platform