Repair Gateway provides service organizations with the ability to manage repairs and returns to minimize the negative impact to customers
Repair Gateway tracks repair activities from the moment the repair center receives an item to when it ships a corresponding item to the customer, either repaired, exchanged, replaced, or loaned, and invoices the customer.
It enables repair centers to create and track repair orders, generate return material authorizations (RMAs), assign repair work orders to the appropriate technicians, capture and process the repair activity, ship the repaired/refurbished/new/loaned products, and invoice customers in accordance with contractual provisions for work delivered. Ritedesk Repair Gateway integrates with Inventory, Order Management, Work In Process (WIP), and other applications to deliver complete views of the customer, products, and service histories to anyone involved in the repair process.
The major features of Repair Gateway include:
Repair Request Management
Repair Order Management
When returns are critical, the RMA Management and return service management capabilities of Repair Gateway software ensure you won’t lose track of what is to be returned. Whether it’s from your customer or from your technician, making sure parts/equipment are returned can save you money!
If your depot repair center performs repairs on returned goods, sends them to the manufacturer/outside contractor, or if you simply need to return the goods to stock, Repair Gateway software controls the entire process, including billing or crediting your customer while tracking repair times and parts used.
Repair Gateway software creates, expedites, and tracks RMAs in a flexible and highly configurable fashion that accommodates most every operation imaginable. Whether RMAs are pre-authorized or just come in the door, the system will track the RMA, expedite its return, and assure that history is kept.
Integrated Depot Repair Software for your Repair Center
Our easy to use, easy to deploy solutions will help your repair center automate the service business processes that keep you from operating at optimum efficiency.
- Issue and Follow-Up on RMAs
- Track RMAs Issued but not Received
- Receive Returns (Loading Dock Function)
- Perform Inspections of Received Items
- Repair/Replace Items Returned
- Send/Receive To/From Vendors
- Return to Stock
- Establish Warranties by RMA Issue Date, Received Date, In-Service Date and more
- Apply Labor, Use Parts from Inventory, and Apply Tasks to Repair Items
Ritedesk System’s depot repair software has proven itself in even the most demanding service and repair centers in a variety of industries.