Technology creates the infrastructure of service organizations, enforcing and streamlining processes, boosting employee productivity, and providing real-time visibility into operational, financial and quality metrics. While some technology solutions are shared across service disciplines, such as CRM and collaboration tools, each discipline also has its unique set of innovative products, from learning management systems in education, professional services automation for PS, multi-channel and knowledge platforms for support, and dispatch and routing tools for field operations.
RITEDESK Systems Research not only offers deep expertise on selecting, implementing and measuring the value of services technology, but we also offer rich data on adoption and spending trends across 24 categories of service tools.
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